Subscriptions and Account FAQ

This page answers the most common questions about subscriptions, billing, and account access. By using the service, you agree to the Terms of Service and Privacy & Cookie Policy.

Subscriptions & Billing

What subscription plans are available?

Monthly and annual subscription plans are available. Plan availability and pricing may change over time. The current options are always displayed on the subscription window.

When will I be charged?

Your subscription is charged immediately at the time of purchase. Renewals are automatic and occur on the same calendar day each month or year, depending on your selected plan.

Is my subscription automatically renewed?

Yes. Subscriptions renew automatically unless you cancel before the end of the current billing period.

Can I cancel my subscription?

Yes. You can cancel your subscription at any time from your account. After cancellation, your access remains active until the end of your current billing period. No further charges will occur after that date.

Do you offer refunds?

Refunds are only offered in exceptional cases, such as technical errors or billing mistakes, and must be requested within 7 days of purchase. Refunds are handled manually and are not automatic.

Unused time, plan changes, or subscription cancellations do not qualify for refunds.

Switching Plans

What happens if I switch plans?

When switching between subscription plans, any unused time from your current plan is automatically prorated and applied as a credit toward your new plan. This process is handled automatically by the payment provider.

Will I be charged immediately after switching?

If you have a remaining credit from your previous plan, you will not be charged again until that credit is fully used.

Are prorated credits refundable?

No. Prorated credits are not refundable.

Account Access

How do I log in to my account?

I didn’t receive my login email. What should I do?

Please check your spam or junk folder and ensure you are using the same email address that was used during registration.

Payment Issues

What happens if a payment fails?

If a payment fails, the payment provider will automatically retry the charge. You will be notified by email if action is required. After repeated failures, access to the service may be temporarily restricted until payment details are updated.

How can I update my payment details?

To update your payment information, log in to your account and navigate to Account, Billing Info → Update. From there, you can edit your payment method. Ensure your information is up to date to avoid service interruptions.

How are payments processed?

All payments are processed securely by Stripe. Credit card information is not stored or accessible to the service.

Account Sharing

Can I share my account with others?

Subscriptions are personal and intended for individual use only. Sharing your account, login links, or access with others is not permitted.

What happens if account sharing is detected?

If unusual or excessive usage suggests account sharing, access may be restricted or suspended in accordance with the Terms of Service.

Support

How can I contact support?

If you need help with your subscription or account, please use the support form.

If you cannot find the answer to your question here, the support form is available for further assistance.